Refund Policy
Effective Date: 07/08/2025
We want you to love your experience with Mindolle. If there’s an issue with your order, we’re here to help.
1. Returns
We accept returns only if the item is:
Damaged during delivery
Defective or broken
Incorrect (wrong product shipped)
You must contact us within 5 days of receiving the item. Please include:
Your order number
A clear photo of the issue
A description of the problem
We do not accept returns for:
Change of mind
Wrong item selected by the customer
Opened or used items
2. Refunds
If your return is approved, your refund will be processed to your original payment method within 7–10 business days.
Shipping costs are non-refundable unless the issue is our fault or the supplier’s.
3. Exchanges
We do not offer direct exchanges. If you wish to get a different product, please request a refund (if eligible) and place a new order.
4. Lost or Delayed Packages
We are not responsible for:
Delays caused by postal services or customs
Lost packages due to incorrect address provided by the customer
5. Contact Us
To start a return, contact us at:
📧 elena.cropovnitchi@gmail.com